Q: What is this year's theme???
A: DISTOPIA! A world ravaged by war... Could you survive? Would you even WANT to? Answer both questions with one ticket to The TERROR! (WARNING Parental Guidence Advised!)
Q: Is it really scary?
A: Afraid so! Ask anyone who has been to the corporate haunts (like Universal) and also ours, and the vast majority will acknowledge we're far more intense. We emphasize quality of the experience over quantity of the customers, so we don't push customers through in a continuous line like the corporations do. Our small, intimate groups isolate the customer and prevent them from knowing what to expect around the corner by seeing the reactions of other people ahead in the line. That way, you get the professional quality of the best haunts without watering the fear down by crowding each scene. We may lose some money that way, but the terrified reactions and return business make it well worth it.
Q: If all the on-line tickets are sold out, can I still buy tickets at the ticket window?
YES, providing that the line isn’t too long. We are still selling limited tickets this year to control the crowd (and keep the groups smaller). The on-line tickets guarantee you won't be turned away (they do NOT quarentee a shorter wait--only the "Fast Pass" does that), but we can also accommodate a good number of "walk up" tickets until the line reaches the gates-- then we close the ticket booth. (People with advance on-line tickets can continue to join the line.)
Q: I only see tickets offered on line for THIS week. Where do I buy tickets for NEXT week?
We only offer on-line tickets for the current week. (Doing otherwise creates confusion with ticket dates.) However, the next week's tickets go on-line about a week beforehand (usually Sunday morning). If your time sells out, you can still get tickets at the ticket window for a little bit more. Buying in advance not only saves you some money, but it saves some time because you can skip the ticket booth and go directly to the side entrance line.
Q: If I buy tickets on-line, do I need to check in at the ticket window?
For regular admission, NO. Just go to the Southside courtyard and get in line with your print out (or cell phone copy). The door person will scan it as you are about to enter.
If you have a Fast-Pass, then YES. The ticket booth person will scan it and open the front door and let you inside without a wait. You can stand next to any line at the ticketbooth with your Fast-Pass ready (so people know you're not cutting the line) to let the cashier know you have a pre-purchased Fast-Pass. It takes only a minute to scan it and let you inside. If you haven't already purchased your Fast-Pass on-line, please wait your turn in the ticket line, because it still takes time to collect payment and process your order.
Q: If I buy an advance ticket for, say 9 to 9:30, does this mean I'll get to go inside at that time if I show up between 9 and 9:30?
Only if you buy the "Fast Pass". Otherwise, the wait is however long the regular courtyard line is. On-line tickets guarantee you will not be turned away like others will if the line gets too long. (The earlier in the season you attend, the cheaper the tickets and shorter the lines usually are.) The stated time on your ticket helps spread out the crowd. For people who want to come closer to Halloween but don't like the longer lines, the "Fast Pass" gets them quicker access and helps keep the price of regular tickets cheaper for everyone else. (F.Y.I., tickets are usually cheapest early October. It helps reduce the later crowds and also saves those on a tight budget some money.)
Q: If I buy an advance ticket for a certain time or date, but can't make it, can I use that ticket at a later time or date?
Yes you can. As long as it hasn't been scanned, you can come later that night or a different day, and the ticket is still valid. However, if you come a different date that charges a higher price than the date you paid for your ticket, you will need to pay the difference in prices at the cashier before entering. We cannot refund for lower priced nights because your earlier reservation reduced the number of tickets available on the higher priced night. But you will still be able to apple that credit/ ticket for a different night as long as your ticket hasn't been scanned.
Q: What if I bought an advance ticket but end up never going. Can I get a refund?
Sorry, we cannot. We've reduced the number of tickets for each time slot to make the groups smaller and provide a premium experience. If a ticket holder doesn't come, that usually means someone else (who otherwise would have come) wasn't allowed to buy a ticket that time. We're only open half a month each year but have to pay expenses for all 12 months, so we can't afford to refund unused advance tickets. But we still honor them at later times or dates (despite the loss) because we want everyone who can to experience The Terror! If there is any doubt that you can actually attend, you should wait and get your tickets at the ticket booth.
Q: I bought on-line tickets but wanted to add a few more. Can I?
YES, but if your existing time slot is sold out, you'll need to buy your extras at the ticket window. Then they can join your existing group if it does not exceed ten total.
Q: If it is raining, may we come later than our advance ticket time?
YES. But we still operate inside either way, and the sound of rain on the metal roof adds even more atmosphere. So just bring your umbrella and Depends adult diaper to help keep dry.
Q: Are kids allowed?
A: YES (if they are over 6 years old), but because of the many extreme frights, there is a PG13 rating (Parental Guidance 13), so kids 7 - 12 must also be accompanied by an adult. (13 and up require no accompaniment.) We can not allow parents to carry any child in their arms since they could fall in the dark. Please make sure your kids can handle it because there are no refunds for those who get too scared and exit early (which happens every night, adults included).
Q: Do you offer discounts for children?
A: Regrettably, NO. When we reduced the group size as a Covid precaution, that took away the option to offer many discounts. But it also reduced delays caused by kids who started crying and needed to be escourt out. Please don't confuse your love of frights with theirs. If you're not sure if your child likes getting scared in the dark, that probably means they do not.
Q: Are Halloween costumes allowed?
A: YES. But it is quite dark, so anything that can obstruct your vision (or identity) is NOT allowed. Therefore costume masks are NOT permitted, however surgical and medical masks are (and so is face paint).
Q: Are you open year round?
A: NO, because of the giant staff we maintain for the best performance, the haunt is only open certain nights in October (mostly weekends) and usually a night or two after Halloween.
Q: If I have epilepsy or Asthma, should I come?
A: If strobe lights or artificial fog cause you problems, then please do NOT come, because both are used.
Q: If I'm pregnant or have a heart condition, should I come?
A: NO. It would be reckless and dangerous to subject yourself to extreme frights if you have either of those conditions. Please play it safe and avoid coming, as much as we would otherwise appreciate your patronage.
Q: Is it wheelchair accessible?
A: YES, it is. (So is also the bathroom and a handicapped parking space by the building.)
Q: Are cell phones, their lights, or flash lights allowed?
A: NO, they are not. If used inside, they will be confiscated or you will be escorted out an exit.
Q: Are lighters, matches, or smoking allowed?
A: No open flames of any sort are ever allowed. No cigarettes or electronic smoking (or vaping) are allowed inside as well.
Q: Will I be touched?
A: NO. Our Scaractors will NOT deliberately touch, grab, or hit you at any time. And YOU must never touch, shove, or strike them. Violators will be ejected (without refunds) and/or prosecuted.
Q: If I'm waiting in line before closing time, will I be turned away when closing occurs?
A: NO. We try to finish everyone in line regardless how late it gets. If the line goes beyond the gate, we will close the ticket booth-- but those already with tickets will still get in.
Q: Can I use my credit card to buy tickets?
A: YES you may. We accept Visa, Mastercard, and Discover. We also accept cash.
Q: If I get too scared and exit early, can I get a refund?
A: NO. Although many survive and make it all the way through, it's our goal to scare patrons out the exit early. (That's like asking for a refund from a restaurant because the food was better than expected and you ate too much!)
Q: Are video or photo cameras allowed?
A: NO, they are not (once you enter the door). Any flash or flashlight ruins the dark atmosphere. This rule also helps prevent you from dropping and/or losing your phone/ camera while being terrorized. (We cannot stop the event to locate lost items.) However, you can take pictures with our Scaractors outside the haunt and in the courtyard.
Q: Is there free parking?
A: There is free parking on either side of both side streets (Hernndo and Elberta Drive). There is also a large, open field where people often park for football games on Hernando Drive (after the convenience store and first house on the right). We're also within walking distance of FSU, just 1/2 a mile South of the football stadium.
Q: Is it worth it?
A: Heck yeah! Considering our size and the time we lavish on each group, our tickets are an exceptional deal (especially compared to other haunts). In fact, our admission costs is less than what Universal charges just for parking! That's why in-the-know Fear Fans say "people who have extra CASH go to Universal, but people who have extra COURAGE go to The Terror!"
Q: Can I join your Terror team?
A: Maybe, if you think you handle all the screams! Go here for more info.
Q: How long is it?
A: We're much longer than any of the haunts at Universal, typically taking between 15 to 20 minutes to escape. (Depending if you cheat yourself by averting your eyes and walking too fast. It's better to play it safe; walk cautiously and face your fears!)
Q: Do I need to add sales tax to my purchase?
A: NO. (We have already included the 7.5% sales tax to all tickets, both on-line and at the ticket booth.)
Q: Do you have any (insert your greatest phobia here)?
A: Unfortunately for you-- YES, we do. Whether it's rats, roaches, snakes, clowns, or whatever else people are most afraid of, chances are that we have it and you're gonna have to face it to make it through. It may seem cruel, but what can we say? It's our business!
Happy Halloween Tallahassee!
